FAQs
HOW DO YOU DETERMINE AUTHENTICITY?
Bella Ling: the leading UK luxury reseller and fastest-growing, for authenticated pre-loved super-brands. Our items undergo a comprehensive authentication process, from expert inspection to advanced third-party technology. We stand so firmly by our authenticity that we offer a full refund if any item is found not to be 100% authentic.
WHERE ARE YOUR ITEMS CONSIGNED FROM?
The details of our consignors and sellers remain confidential, our collection includes items straight from the wardrobes of wealthy individuals, highly reputed fashion stylists, and retailers looking to discreetly rehome their items.
WHAT IS THE RETURNS PROCESS?
At Bella Ling, all sales are final for in-store purchases, meaning we do not accept returns or exchanges for these items. However, we do allow returns for products purchased online. To ensure satisfaction with your purchase, we recommend visiting our store to view the item in person or contacting our team via Instagram, phone, or email for more information.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide! Your international orders are carefully handled and dispatched via DHL Express on the same day of purchase. Please be aware that certain high-value international orders may be subject to customs charges, which are beyond Bella Ling's control. Any applicable customs fees are the sole responsibility of the buyer.
HOW OFTEN DO YOU RECEIVE NEW STOCK?
We receive new stock on a daily basis. Usually, new stock will go straight to our Instagram stories and website.
CAN BELLA LING SOURCE ITEMS?
Need a specific item? We've got you covered. Reach out to us via WhatsApp or Instagram with details of the product you're seeking, and we'll handle the sourcing process for you.
SELLING OR CONSIGNING:
You can initiate the process by either bringing your item to our store or obtaining a quote online.
Our dedicated team members will assist you throughout the entire process, ensuring that you receive a satisfactory price or promptly return your item to you.
We strive to process all payments on the same day upon receiving the items. However, please note that processing times may vary during peak periods, such as bank holidays or national holidays, due to increased selling demands.
PAYMENT OPTIONS:
Payment Options: Upon receiving a quote for your item, you'll be presented with two choices: cash or bank transfer.
These options may be provided as either physical cash in-store or as a bank transfer, depending on factors like the item's value or demand. To opt for the bank transfer, simply provide your bank details or cash along with a copy of your passport or national ID card.
Welcome to Bella Ling Luxury Preloved! Embark on a journey into the world of timeless elegance and sophistication, where luxury meets sustainability. Our curated collection boasts an exquisite array of preloved treasures, meticulously selected to adorn discerning individuals with unparalleled style. From coveted designer handbags to iconic fashion pieces, each item tells a story of opulence and refinement. Dive into our virtual showroom and discover the allure of second-hand luxury redefined. Experience the thrill of finding your next cherished possession at Bella Ling Luxury Preloved.